We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Webster1's avatar
Webster1
New member | Level 2
9 months ago

Video File Conversion ends up with a total loss of audio.

Using the Save As feature, I have a total loss of audio when converting from MOV to a MP4 720P or MP4 360P file (the video conversion looks fine).  Any ideas on how to remedy this?  The reason for co...
Create
Preview
Share
upload
Webster1's avatar
Webster1
New member | Level 2

Windows 10 Pro, using my Dropbox account.

From the dashboard, I selected the .MOV file and opened it.  Then clicked on the File drop down menu and selected Save As.  This function offers 6 formats to choose from.  I've successfully compressed the video into both MP4 360P & 720P files.  On playback using either of the compressed files, the video playback is fine, but unlike the original .MOV file, there's no audio.  In the past, I've converted .HEIC files (videos recorded on my iPhone) to the formats above, without any A/V problems so far.

 

Webster1's avatar
Webster1
New member | Level 2
9 months ago

BTW, the orginal .MOV file was shot and edited on another iPhone and sent to me via a link to that person's Dropbox account.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    9 months ago

    Hey Webster1, did you try to preview the video directly from Dropbox, or using a local audio player? 

     

    Can you send me a screenshot of the options you get when you click the Save As button on your end? 

    • Webster1's avatar
      Webster1
      New member | Level 2
      9 months ago

      Previewed directly from Dropbox.

       

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!