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Forum Discussion
Downloaded video: audio and video are out of sync
Hello Dropbox Community,
I was having no problem download videos to my computer and playing them back on my computer until a few days ago. Now downloaded videos playback with audio and video out of sync, the audio is a few seconds ahead of the video. I saw a suggestion to turn off browser extensions and empty the browser cache. I tried that, no luck. Does anyone have suggestions? Thanks.
Hi Megan,
I was using the Windows media player. I just downloaded VLC player and tried out one of the videos which had played sound and video out of sync on the Windows media player. Thankfully, the sound and video were in sync using the VLC player. So, thank you for suggesting using another media player. I just don't understand why the earlier downloads play fine on Windows player and the later ones don't....
Hello Megan,
When I preview the video on dropbox, the audio and video are in sync.
The last few days, when I download a video onto my computer, and then play back the video on the computer, the audio plays back a few seconds ahead of the video. I tried downloading 8 different videos of different sizes, 683 MB to over 2 GB. The playback on my computer was out of sync with all of the videos. I tried doing a computer scan for software updates, virus scans, I tried using a different browser for download, I tried clearing the browser cache and turning off extensions. None of these things worked. These videos are part of a course I'm taking. The teacher uploaded videos to her dropbox account over the last few months. Prior to this week, the videos I downloaded played back on my computer with audio and video in sync. thanks,
