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Forum Discussion
Unable to download files from shared link; always shows "incorrect email or password"
Hi Friend.
My client share a link and I want to download the shared files. But after I enter the password on the download file page, it always shows that the password is wrong. Even if I confirm the password is correct. Btw, When I click "create an account" and "forgotten your password?" nothing happens.
The file is about 40MB
I try to reset the password. It doesn't work.
Looking forward to your earlier reply. Thank you.
- Hannah
Dropbox Staff
Hey Fish_114514, thanks for reaching out to us.
I'll need some clarifications in order to help you here.
Are you trying to access and download the files from a password protected shared link?
Or did someone send you a link for you to edit some files and you're trying to sign in to your Dropbox account, when you get this error?
Can you send us a screenshot of the error, so we can have a look?
Thanks!
Hi Hannah
This is my first time using Dropbox. I just click the link, then click the download all.
Could this be a scam link?
- Hannah
Thanks for the update here, Fish_114514!
Clicking on "download all" should just download the files to your computer?
Is it prompting you to sign in to your Dropbox account instead?
Or are you being prompted to sign in when you click on the "save files" option?
