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Fish_114514's avatar
Fish_114514
Explorer | Level 3
2 years ago

Unable to download files from shared link; always shows "incorrect email or password"

Hi Friend. My client share a link and I want to download the shared files. But after I enter the password on the download file page, it always shows that the password is wrong. Even if I confirm th...
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Fish_114514's avatar
Fish_114514
Explorer | Level 3

Hi Hannah

 

This is my first time using Dropbox.  I just click the link, then click the download all.

 

Could this be a scam link?

 

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Thanks for the update here, Fish_114514!

 

Clicking on "download all" should just download the files to your computer?

 

Is it prompting you to sign in to your Dropbox account instead?

 

Or are you being prompted to sign in when you click on the "save files" option?

  • Fish_114514's avatar
    Fish_114514
    Explorer | Level 3
    2 years ago

    Hi Hannah

     

    When I click "save files" or "download all", or try to download a single file, it prompts to sign in.

     

    It can't be downloaded directly.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      That's quite strange, as you don't have to have a Dropbox account to just download the files.

       

      Would you mind opening the Transfer link from a different browser or a private browsing window, and clicking on "download all", to see if you get a different behavior?

      • Fish_114514's avatar
        Fish_114514
        Explorer | Level 3
        2 years ago

        Hi Hannah

         

        There's no difference. I'm afraid it's a scam link.

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