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Neilwgardiner's avatar
Neilwgardiner
Helpful | Level 6
2 years ago

Syncing issues - stuck on indexing

For the last few weeks Dropbox on my MacBook Air M1 has been stuck on indexing and has not synced since the beginning of August   Things I have checked: my system is MacOS 13.1 - up to date m...
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  • Neilwgardiner's avatar
    Neilwgardiner
    2 years ago

    Eventually I found a workaround with regards getting live support.

    Andrea helped me with a diagnosis and had a resolution and guided me through it all.

    This involved going into Terminal and entering the text provided.

    Not a simple solution, so all the more credit to Andrea

    To note: this would never have been solved using email, with the current response times.

     

    Thanks Andrea!

Neilwgardiner's avatar
Neilwgardiner
Helpful | Level 6
2 years ago

Eventually I found a workaround with regards getting live support.

Andrea helped me with a diagnosis and had a resolution and guided me through it all.

This involved going into Terminal and entering the text provided.

Not a simple solution, so all the more credit to Andrea

To note: this would never have been solved using email, with the current response times.

 

Thanks Andrea!

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