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Forum Discussion

Neilwgardiner's avatar
Neilwgardiner
Helpful | Level 6
2 years ago

Syncing issues - stuck on indexing

For the last few weeks Dropbox on my MacBook Air M1 has been stuck on indexing and has not synced since the beginning of August   Things I have checked: my system is MacOS 13.1 - up to date m...
Desktop
Dropbox Family
Mac
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  • Neilwgardiner's avatar
    Neilwgardiner
    2 years ago

    Eventually I found a workaround with regards getting live support.

    Andrea helped me with a diagnosis and had a resolution and guided me through it all.

    This involved going into Terminal and entering the text provided.

    Not a simple solution, so all the more credit to Andrea

    To note: this would never have been solved using email, with the current response times.

     

    Thanks Andrea!

Neilwgardiner's avatar
Neilwgardiner
Helpful | Level 6

Yes -- I have enabled full disk access for Dropbox

I restarted

I then fixed the hard links and permissions

it is still indexing

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Could you try fully rebooting your machine, if you haven't done so already?

  • Neilwgardiner's avatar
    Neilwgardiner
    Helpful | Level 6
    2 years ago

    Thanks but I tried that and it did not work

    Please could i have a support number that I can call so we can solve this more efficiently?

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Currently, we only provide incoming phone support for team admins of Dropbox Business subscriptions.

       

      Feel free to contact the support team using this link for them to look into this in more detail.

      • Neilwgardiner's avatar
        Neilwgardiner
        Helpful | Level 6
        2 years ago

        thank you for responding

        however I have sent three messages to the email link and so far not had any response at all - even after the 24 hours stated

        the issue remains unresolved

        what other solutions for support are there? 

         

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