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Forum Discussion

Jeff047's avatar
Jeff047
Explorer | Level 3
2 years ago

Sync has stopped working

Hello, I have used Dropbox since about 2016, and have about 250 files created on my PC.  Updating files on the PC used to automatically update the files on my mobile phone until I replaced it with a ...
Desktop
Mobile
Sync
  • Jay's avatar
    Jay
    2 years ago

    That's good news, this means that the Dropbox account on the site and the account on the computer are linked to each other. This also means you have a second Dropbox account under the other email address which is visible on the Dropbox mobile app.

     

    Since your PC files are the ones you want on the phone, try signing out of the mobile app from the settings, and then sign into the same email you used on the desktop app. Now the correct files will appear there.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey ecthompson, thanks for letting us know.

 

Can you please hover over the Dropbox icon in your system tray and let us know the sync status of the app?

 

Also, make sure to check out these steps, to see if they help.

ecthompson's avatar
ecthompson
Explorer | Level 4
2 years ago

Status - Up to date. 

 

Of course, I have just re-installed Dropbox yesterday. Everything will work fine for a couple of days then something happens and dropbox is gone from the system tray. 

 

Thanks, 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Thanks for the additional info on this.

     

    Have you tried uninstalling the Dropbox app, restarting the PC and then reinstalling, to see if that helps in a more permanent way?

     

    If that doesn't help, I would suggest a more advanced reinstall of the desktop app as well.

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