You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

andrewgandon's avatar
andrewgandon
New member | Level 2
7 years ago

I'm unable to transfer a shared folder ownership to the desired contact. How can I resolve that?

The current owner of our Dropbox files is shortly to retire. We wish to transfer ownership to the Church Administrator. When we enter the email address and share it, it does indeed share. Howev...
FAQ
Share
  • Jane's avatar
    Jane
    7 years ago
    Hey andrewgandon, thanks for reaching out here on your sharing-related query, let’s look into the matter together!
     
    As it’s my understanding that you’d like to follow the steps outlined on this resource, let me quickly clarify that you’ll need to be the current owner of a shared folder so as for the option to transfer ownership to appear. 
     
    Following, the user in question should’ve added the folder in question on their account. If not, you won’t be given the option to make them an Owner (i.e. from the drop-down menu that appears next to their permissions as below).
     

     

    Hopefully this sheds a bit of light on your question, though I’m always here if this doesn't apply to what you're experiencing, just let me know how my tip works for you & I’ll do my best to check back with you. Enjoy your day until we talk again Andrew! 
Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
7 years ago
Hey andrewgandon, thanks for reaching out here on your sharing-related query, let’s look into the matter together!
 
As it’s my understanding that you’d like to follow the steps outlined on this resource, let me quickly clarify that you’ll need to be the current owner of a shared folder so as for the option to transfer ownership to appear. 
 
Following, the user in question should’ve added the folder in question on their account. If not, you won’t be given the option to make them an Owner (i.e. from the drop-down menu that appears next to their permissions as below).
 

 

Hopefully this sheds a bit of light on your question, though I’m always here if this doesn't apply to what you're experiencing, just let me know how my tip works for you & I’ll do my best to check back with you. Enjoy your day until we talk again Andrew! 
  • CDSLily's avatar
    CDSLily
    New member | Level 2
    6 years ago

    Hello, I am trying to change the owner as well, but there is no "Make owner" option in the drop-down menu. Any idea why and how can I solve this issue? Thanks.

    • Jane's avatar
      Jane
      Icon for Dropbox Staff rankDropbox Staff
      6 years ago
      Hey CDSLily, thanks for the nudge here! I’m wondering if what you’re experiencing applies to what’s been discussed here before. Could this be happening by any chance? 
       
      If it’s not too much trouble for you, can you clarify if you’re the shared folder Owner & whether you’re working on a team?  I’d appreciate any visual aid you could provide (without personal info), please include any screenshots or short videos would help me paint a clear picture of the issue at hand in your next message if possible. 
       
      Thanks in advance & keep me updated here if I've missed anything along the way!
      • fbugay's avatar
        fbugay
        New member | Level 2
        5 years ago

        If I change ownership will I free up space in the original dropbox account?

         

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!