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M S.1's avatar
M S.1
Collaborator | Level 9
2 years ago

Photos and videos missing in iOS app

I just disocovered that many, seemingly random, videos are missing from the photos tab in the dropbox app during a 4 month period.  The files are there, the properties are the same as other videos that ARE there, but, when scrolling through the thumbnails they are not shown.  Nothing was different about the device they were taken with and were all uploaded with the DB app.  Not sure how to fix this.

Dropbox Plus
File access
Mobile
Sync
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey M S.1, thanks for letting us know about this.

     

    Did you manually upload these photos and videos to your Dropbox or did you use our camera uploads feature to automatically upload them?

     

    If you used camera uploads, can you check the camera uploads folder as well?

     

    And do you perhaps see them when you go to your account online? Or in your deleted files page?

     

    Let me know what you find.

    • M S.1's avatar
      M S.1
      Collaborator | Level 9
      2 years ago

      Answers to all your questions:

       

      These were auto uploaded through the app.

       

      The files DO exist in the camera uploads folder.

       

      I can see them online in the Camera Uploads folder.  They are not deleted.

       

      How does DB determine date on videos?  Perhaps there is something there that is not right?

       

       

       

       

       

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        So, they're only missing from the photos tab, right?

         

        If that's the case, can you tap on "account", then on the gear icon, then on "clear cache" and restart the app, to see if that helps?

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