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Forum Discussion

M S.1's avatar
M S.1
Collaborator | Level 9
2 years ago

Photos and videos missing in iOS app

I just disocovered that many, seemingly random, videos are missing from the photos tab in the dropbox app during a 4 month period.  The files are there, the properties are the same as other videos th...
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Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey M S.1, thanks for letting us know about this.

 

Did you manually upload these photos and videos to your Dropbox or did you use our camera uploads feature to automatically upload them?

 

If you used camera uploads, can you check the camera uploads folder as well?

 

And do you perhaps see them when you go to your account online? Or in your deleted files page?

 

Let me know what you find.

M S.1's avatar
M S.1
Collaborator | Level 9
2 years ago

Answers to all your questions:

 

These were auto uploaded through the app.

 

The files DO exist in the camera uploads folder.

 

I can see them online in the Camera Uploads folder.  They are not deleted.

 

How does DB determine date on videos?  Perhaps there is something there that is not right?

 

 

 

 

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    So, they're only missing from the photos tab, right?

     

    If that's the case, can you tap on "account", then on the gear icon, then on "clear cache" and restart the app, to see if that helps?

    • M S.1's avatar
      M S.1
      Collaborator | Level 9
      2 years ago

      That did not work.

       

      I did discover that, if I copy the file and paste it elswhere, then delete the original in the DB folder, and then paste the copy I just made, back into the same folder as the original, about half reappear.

       

      If I perform the same process but permanently delete them from the DB website, I can get all of them back.  I wouldn't call this a solution.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Thanks for the update here, M S.1.

         

        Do you see these photos in the photos page online? Or are they missing from there as well?

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