We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

HeatherDuncan's avatar
HeatherDuncan
Explorer | Level 3
2 years ago

photos & videos lost

For several years, I had a Dropbox account where I stored my photos and videos, and paid for additional storage so that my family members could access them. However, I recently discovered that my account had not been renewed and as a result, all of my files have been lost. I'm wondering if there's any way to reactivate my account and retrieve my files.

Install
Setting up the apps
  • Mark's avatar
    Mark
    2 years ago

    Hi HeatherDuncan 

    How do you mean 'lost' ? Dropbox doesnt remove files if you dont renew, it just stops syncing. However it does remove files after a year of inactivity - and if that is the case, no, Im afraid they are not recoverable once removed. 

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago

    Hi HeatherDuncan 

    How do you mean 'lost' ? Dropbox doesnt remove files if you dont renew, it just stops syncing. However it does remove files after a year of inactivity - and if that is the case, no, Im afraid they are not recoverable once removed. 

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!