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dgww's avatar
dgww
Explorer | Level 3
29 days ago

My updates show up in my Dropbox folder but not online after moving to new computer

Hi, just got a new macbook - used migration assistant. Everything moved properly. Dropbox is there. My new/updated files are showing in dropbox in my folders/files but NOT in dropbox web. What am I...
Desktop
Dropbox Basic
Mac
Sync
dgww's avatar
dgww
Explorer | Level 3

Hi, yes it migrates everything. Yes I see the Dropbox icon in my toolbar. The docs are there in my files but not in the web bit, which makes me assume something is wrong somewhere.

dgww's avatar
dgww
Explorer | Level 3
27 days ago

I'm finding various posts about problems with Sonoma/Dropbox compatibility but no solutions thus far...

  • dgww's avatar
    dgww
    Explorer | Level 3
    27 days ago

    Answering my own question...it looks likes THIS "

    It looks like the problem is solved.

    I signed out & in from the 'preferences' tab of the Dropbox app."

    Then reinstalled the app.

    did the trick. Fingers crossed.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      26 days ago

      Thanks for the update here, dgww.

       

      Hopefully, that'll do the trick indeed, but if you have any further issues, let us know.

       

      Have a great week ahead!

    • T_theresa_A's avatar
      T_theresa_A
      Icon for Community Manager rankCommunity Manager
      25 days ago

      Hi dgww , I am glad to hear that you got everything moved successfully to your new MacBook (There's nothing better than getting an upgrade on a device 😍).

      I'm Theresa, one of the Community Managers here at Dropbox 👩‍💻. I absolutely love hearing all the cool and creative ways people integrate Dropbox into their daily lives! If you are open to it,

      I’m really curious to hear how YOU get the most out of Dropbox 🤓✨.
       
      Whether you’re using it to keep your photos organized, save schoolwork, or something totally different, I’d love to know! You never know... we might even have a few tips or tricks to swap along the way.
       
      Chat soon,
       
      T 🎃 (Dropbox Community Manager) 

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