We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

ellenms's avatar
ellenms
Explorer | Level 3
2 months ago

My files aren't syncing from my Mac to my iPhone, why?

My dropbox on iphone is not synching the latest file from my Mac.  I deleted the dropbox app and reinstalled it and it did not fix the situation
Desktop
iOS
Mac
Mobile
Sync
ellenms's avatar
ellenms
Explorer | Level 3
2 months ago
I renamed the file (on the Mac) but the old document keeps showing up instead of the new one. I turned off my phone e and turned it on again- but to no avail
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Can you clear the app's cache and let us know if this persists ellenms?

     

    1. Open the Dropbox iOS app.
    2. Tap the account icon (person) in the bottom right.
    3. Tap the gear icon in the top right.
    4. Scroll down and tap Clear cache.
    5. Tap Clear cache again.

    Once you’ve cleared the cache, log out of the Dropbox app, restart your device, then log back in.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!