We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Stacia S.'s avatar
Stacia S.
Helpful | Level 6
8 months ago

Dropbox doesn't sync any videos from my iPhone.

Dropbox won't sync videos from my phone. It just syncs all the photos into Camera Upload and ignores all the videos. How can I get it to sync videos as well? I've figured out how to copy videos from my iPhone to my desktop before, but I don't remember how I did it and I much prefer to have them just sync along with all my photos! They used to, a long time ago...and now they just don't. Suggestions?

Camera uploads
Mobile
Sync
upload
  • Megan's avatar
    Megan
    8 months ago

    Hey there, Stacia S., wishing you a great Monday! 

     

    If you access your Account tab inside our app, you should be able to see your Camera Uploads settings. 

     

    Can you click that, and make sure videos are included there? 

     

    Keep me posted! 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    8 months ago

    Hey there, Stacia S., wishing you a great Monday! 

     

    If you access your Account tab inside our app, you should be able to see your Camera Uploads settings. 

     

    Can you click that, and make sure videos are included there? 

     

    Keep me posted! 

    • Stacia S.'s avatar
      Stacia S.
      Helpful | Level 6
      8 months ago

      Wow...simple and...so undiscoverable! Thanks for the pointer. 😄 When I see "On", I think that the only other options is "Off". I don't think that I should click the option to get taken to a whole new menu! (I know that you don't own the UI but maybe you occasionally submit suggestions for improvements - and this would definitely be one!) Also amazing that I couldn't find this simple switch anywhere in the Help center when I was searching for "videos won't upload". 😮

       

      Cheers!

      --Stacia

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        8 months ago

        Glad to hear it's sorted and thanks for the feedback too Stacia S. 

         

        Let us know if anything else comes up! 

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!