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Forum Discussion
Missing space in my dropbox
Hi, in my settings it says I am on Dropbox Basic plan 2GB. Under refer-a-friend it says I've earned 3.75GB as follows:
1 referral at 500MB
Getting started 250MB (2013)
Cameral uploads bonus 3GB (2012)
Total bonus space earned
3.75 GB
Under Plan it says I'm Using 5.63 GB of 5.75 GB
However my computer tells me my Dropbox folder is using about 3.2 GB. I could accept a discrepancy between 3.2 and 3.63, however 3.2 is way less than 5.63. It looks as if my total space is really only 3.75GB and that the standard 2GB has got lost somewhere along the way.
Any thoughts about this and how to get my original 2GB space back? Many thanks!
- Hey gpk, sorry to jump in here, but I just wanted to mention that you can check your sync settings under the relevant tab in the app's preferences.
I hope this helps!
- Rich
Super User II
gpk wrote:
Under Plan it says I'm Using 5.63 GB of 5.75 GB ... However my computer tells me my Dropbox folder is using about 3.2 GB.
You likely don't have all of your data synced to your computer. Any files or folders you've removed using Selective Sync or Smart Sync would not be reflected in the space used on your computer, but would still be accounted for when viewing your account online.
When viewing your account online, whatever it shows as your usage is the real number. You haven't lost any storage space.
- Walter
Dropbox Staff
Hey gpk, sorry to jump in here, but I just wanted to mention that you can check your sync settings under the relevant tab in the app's preferences.
I hope this helps!
Hey all!
I just left my company, and they disconnected my link to their shared work dropbox as a result. Before that happened, my personal account had something like 50 gigs of storage that I had earned through various promotions over the years. However, after the work disconnect, my personal is now down to 2 gigs, so I'm immediately over quota.
How can I get back the previous extra storage I had earned?
Thanks!
Update: It turns out some of the extra space is there still (yay!): "Using 20.2 GB of 8.38 GB"
However, I'm still confused as to why I was under quota until my account was disconnected a few hours ago - clearly my quota must have been higher before, since I didn't have any alerts about being over space. Do you just automatically get more when you are linked to a company?
- Megan
Hi dlinsalata, happy Monday!
Is the space you're talking about earned through referrals?
If so, then the space remains, however the value changes. It's 500 MB per referral to a Basic account, and 1 GB per referral for Paid Dropbox Accounts.
Can you check your account's page here, and let me know?
Thanks!
