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Forum Discussion

gpk's avatar
gpk
Explorer | Level 4
3 years ago

Missing space in my dropbox

Hi, in my settings it says I am on Dropbox Basic plan 2GB. Under refer-a-friend it says I've earned 3.75GB as follows: 1 referral at 500MB Getting started 250MB (2013) Cameral uploads bonus 3GB (2...
Desktop
Dropbox Basic
Quota
Space and storage
Sync
  • Walter's avatar
    Walter
    3 years ago
    Hey gpk, sorry to jump in here, but I just wanted to mention that you can check your sync settings under the relevant tab in the app's preferences. 

    I hope this helps!
dlinsalata's avatar
dlinsalata
New member | Level 2

Update: It turns out some of the extra space is there still (yay!): "Using 20.2 GB of 8.38 GB"

 

However, I'm still confused as to why I was under quota until my account was disconnected a few hours ago - clearly my quota must have been higher before, since I didn't have any alerts about being over space. Do you just automatically get more when you are linked to a company? 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hi dlinsalata, happy Monday! 

 

Is the space you're talking about earned through referrals? 

 

If so, then the space remains, however the value changes. It's 500 MB per referral to a Basic account, and 1 GB per referral for Paid Dropbox Accounts. 

 

Can you check your account's page here, and let me know? 

 

Thanks!

  • dlinsalata's avatar
    dlinsalata
    New member | Level 2
    3 years ago

    Thanks for the reply!

     

    That must explain it - I still have my referrals, but the value was less.

     

    Thanks again

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