You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

gpk's avatar
gpk
Explorer | Level 4
3 years ago

Missing space in my dropbox

Hi, in my settings it says I am on Dropbox Basic plan 2GB. Under refer-a-friend it says I've earned 3.75GB as follows: 1 referral at 500MB Getting started 250MB (2013) Cameral uploads bonus 3GB (2...
Desktop
Dropbox Basic
Quota
Space and storage
Sync
  • Walter's avatar
    Walter
    3 years ago
    Hey gpk, sorry to jump in here, but I just wanted to mention that you can check your sync settings under the relevant tab in the app's preferences. 

    I hope this helps!
dlinsalata's avatar
dlinsalata
New member | Level 2

Hey all!

 

I just left my company, and they disconnected my link to their shared work dropbox as a result. Before that happened, my personal account had something like 50 gigs of storage that I had earned through various promotions over the years. However, after the work disconnect, my personal is now down to 2 gigs, so I'm immediately over quota.

 

How can I get back the previous extra storage I had earned?

 

Thanks!

dlinsalata's avatar
dlinsalata
New member | Level 2
3 years ago

Update: It turns out some of the extra space is there still (yay!): "Using 20.2 GB of 8.38 GB"

 

However, I'm still confused as to why I was under quota until my account was disconnected a few hours ago - clearly my quota must have been higher before, since I didn't have any alerts about being over space. Do you just automatically get more when you are linked to a company? 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hi dlinsalata, happy Monday! 

     

    Is the space you're talking about earned through referrals? 

     

    If so, then the space remains, however the value changes. It's 500 MB per referral to a Basic account, and 1 GB per referral for Paid Dropbox Accounts. 

     

    Can you check your account's page here, and let me know? 

     

    Thanks!

    • dlinsalata's avatar
      dlinsalata
      New member | Level 2
      3 years ago

      Thanks for the reply!

       

      That must explain it - I still have my referrals, but the value was less.

       

      Thanks again

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!