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Forum Discussion
Missing 'Copy Dropbox link' option in Windows
It seems Dropbox just did a significant automatic update on my Windows laptop. I have now lost the option to right click on a file in Windows Explorer then select Dropbox> Copy Dropbox link. The only...
Judy, we received the same issue after the update that was kind of forced on us. We found that deleting and reinstalling the Dropbox application resolved the issue. Dropbox were not helpful in their responses to my ticket and erased a video we made showing the problem without bothering to watch it.
Walter
Dropbox Staff
Dropbox StaffHi there Jamie E.4, sorry to hear about this.
Can you please clarify your device's OS version and the version and status of the desktop app installed there as well?
If you could also send us a screenshot of the options you get when you right click on the files inside your Dropbox folder, I'd appreciate it.
Thanks!
I am using Windows 11 version 22H2. The dropbox version is 184.4.6543. I can't get a screenshot with the options showing as it doesn't capture the popup screens. I do show those options in the original video I shared with the ticket though. Here it is again: [removed]
- Hannah
Hey Jamie E.4, I've removed your links to avoid unnecessary traffic in your account, from people clicking on them.
We can't really open your links, to be honest, so would it be possible to just right click on a file and send us a screenshot of the options?
And can you also elaborate on the pop up screens you mentioned?
The pop up screen I'm referring to is the options when you right click on the file you want to share. I had to reinstall Dropbox and that resolved the issue. The now corrected popup has a "Dropbox" option and the suboptions of that are:
Share
View in Dropbox
Send a copy
Copy Dropbox link
Make online only
Version history
Honestly the help here is anything but. I provided a video showing the issue and you erased it. Why would you not view it or save it before you did that.
At the same time this week you've rolled out pointless changes that change the exising functionality we rely on. Most notable is that the file path of our files has changed with everything now being in a "[Removed as per Community Guidelines]" subfolder. Why you felt the need to change the existing setup rather than provide new options is beyond me. We are now evaluating your product and expect to move to OneDrive for free in the coming months. We've been a business customer for around 10 years.
- Jay
Hi Jamie E.4, it sounds like you're on a Dropbox Business team, that recently went though this change.
We appreciate your feedback on this matter. We take all comments into consideration when improving the Dropbox site and services.
