Greetings, MacBook Pro (old machine): OS 12.6.5MacBook Air (new machine): OS 13.3.1 1. I have been using Dropbox to backup my files on my MacBook Pro, all my files are online and only the ones I use is made available offline2. I used "Migrant Assistant" to migrate to a new MacBook Air, so the folders & files in Documents, Downloads, Desktop are seen on my new Mac.3. I am unable to setup Dropbox on my new MacBook Air. I get the error from Dropbox App which says "cannot setup the folders" (Desktop, Downloads, Documents) For eg it is asking me to move "Move Desktop folder to its original location, then try again" 4. When I click on the Dropbox icon on the toolbar, it says "Upgrade to the latest version of dropbox", but I had downloaded the app just then on MacBook air. I don't know what to do. Please advise. regards, Mahesh

As it sounds like you still have the old machine to hand, I'd recommend disabling the backup first, and let it finish returning the backup folders back to their old locations. Once that's confirmed, you can sign out of the Dropbox desktop application, and then begin the migration process to the new machine. Signing into the Dropbox desktop application on the new machine will also give you the option to setup the computer backup again, and this time there shouldn't be any errors.

Jay It's not possible to exclude the Dropbox folder from the Apple migration process. Prior to the CloudStorage change this wasn't a problem--Dropbox would just reindex the folder on the new Mac. Given that it's not possible to exclude the folder from the Apple migration process, what is your guidance? (And are you certain there will be a permissions issue, given that it's an Apple process that presumably knows about duplicating permissions properly?) If you can't use the standard Apple process because of Dropbox, this is potentially a HUGE issue for Mac owners. Thanks.

Jay, Thanks--that's good advice for now. But can I ask you to escalate this issue to Dropbox Development to see if they can make things easier for Mac users with large Dropbox folders. It would be great if Dropbox could adjust its setup process to once again support the way it used to work: If there's already a Dropbox folder there, the setup process checks with the user, and then syncs that folder to the user's Dropbox account.

Hi BG Mahesh, sorry to hear you're having issues with this. Could you send us a screenshot of the exact error you're getting along with the desktop app's exact version and status as shown in your menu bar? If you can access the desktop app's preferences, can you take a look at the location of your Dropbox folder and let me know what you find? Any additional information or screenshots are more than welcome!

06 New Mac Backup failed message05 New Mac Backup message04 New Mac Dropbox location moved message01 New MacAir device dropbox version I added captions for you to see which images are from old and new Mac. But I will summarize 1. new mac, dropbox version - v171.4.6182 2. New mac, dropbox location (not changeable in preferences) -> Users->***->Library (hidden directory)->Dropbox 3. Old Mac dropbox location -> Users->***->Dropbox

Migrating from Mac to Mac using Migration Tool

Walter
Dropbox Staff
2 years ago
Hi BG Mahesh, sorry to hear you're having issues with this.

Could you send us a screenshot of the exact error you're getting along with the desktop app's exact version and status as shown in your menu bar?

If you can access the desktop app's preferences, can you take a look at the location of your Dropbox folder and let me know what you find?

Any additional information or screenshots are more than welcome!
- BG Mahesh
  Explorer | Level 3
  2 years ago
  06 New Mac Backup failed message05 New Mac Backup message04 New Mac Dropbox location moved message01 New MacAir device dropbox version
  
  I added captions for you to see which images are from old and new Mac. But I will summarize
  
  1. new mac, dropbox version - v171.4.6182
  
  2. New mac, dropbox location (not changeable in preferences) -> Users->***->Library (hidden directory)->Dropbox
  
  3. Old Mac dropbox location -> Users->***->Dropbox
  - Megan
    Dropbox Staff
    2 years ago
    Hi BG Mahesh, sorry to jump in here, but could you try setting the Backup from the website, directly from this page?
    
    Also, can you please let us know if you've attempted any troubleshooting steps like rebooting your computer or reinstalling the app at all since you first noticed this?
    
    Let us know how it goes!
Jay
Dropbox Staff
2 years ago
Hi BG Mahesh, in general, we don't recommend using migration programs as they can affect the permissions and settings in Dropbox desktop application on the new machine.

Did you disable the computer backup feature prior to the migration, so that the folders would've been in their default locations on the new machine?
- BG Mahesh
  Explorer | Level 3
  2 years ago
  No, I did not disable backup before migration. Should I have ideally logged out of Dropbox before starting migration?
  Since I haven't really don't anything on the new MacBook, what do you suggest I do? Redo the migration with Dropbox-logged off?
  - Jay
    Dropbox Staff
    2 years ago
    As it sounds like you still have the old machine to hand, I'd recommend disabling the backup first, and let it finish returning the backup folders back to their old locations.
    
    Once that's confirmed, you can sign out of the Dropbox desktop application, and then begin the migration process to the new machine.
    
    Signing into the Dropbox desktop application on the new machine will also give you the option to setup the computer backup again, and this time there shouldn't be any errors.