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Forum Discussion

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hi BG Mahesh, sorry to hear you're having issues with this.

 

Could you send us a screenshot of the exact error you're getting along with the desktop app's exact version and status as shown in your menu bar?

 

If you can access the desktop app's preferences, can you take a look at the location of your Dropbox folder and let me know what you find?

 

Any additional information or screenshots are more than welcome! 

BG Mahesh's avatar
BG Mahesh
Explorer | Level 3
2 years ago

06 New Mac Backup failed message05 New Mac Backup message04 New Mac Dropbox location moved message01 New MacAir device dropbox version

I added captions for you to see which images are from old and new Mac. But I will summarize

 

1. new mac, dropbox version - v171.4.6182

2. New mac, dropbox location (not changeable in preferences) -> Users->***->Library (hidden directory)->Dropbox

3. Old Mac dropbox location -> Users->***->Dropbox

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi BG Mahesh, sorry to jump in here, but could you try setting the Backup from the website, directly from this page?

     

    Also, can you please let us know if you've attempted any troubleshooting steps like rebooting your computer or reinstalling the app at all since you first noticed this?

     

    Let us know how it goes!

    • BG Mahesh's avatar
      BG Mahesh
      Explorer | Level 3
      2 years ago

      On https://www.dropbox.com/backup/all I see only my Old MacBook Pro

      I don't see my new MacBook Air on this page

       

      No, I haven't rebooted or reinstalled the app. Since you asked, I rebooted my Macbook Air. And I installed Dropbox Mac app again (I did not uninstall, but installed again). When I restarted dropbox app, I got an error "Cannot restart" and it gave a link to the file, whose contents I can share if you wish directly, but then I could login afterwards from dropbox app but it is not syncing 

       

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