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Forum Discussion
Issues with File Requests: "Something went wrong, but we think it was a fluke. Try again."
For the last two weeks, file requests fail when clients send us files, with both Mac and PC on multiple days. The same file requests previously worked, as recently as three weeks ago. The clien...
Jay
Dropbox Staff
Dropbox StaffHi Frostbytes, thanks for messaging the Community.
We've not received any reports similar to this recently. As you're already in contact with the support team, we wouldn't be able to provide any different information, since they would have more access to account-specific details.
I'd recommend continuing with them directly for them to investigate further.
If you have any further queries, feel free to message back.
There are several problems here:
- Dropbox support has been incredibly unhelpful. As someone who worked in IT, communicating with your support ranks up there among the worst support experiences I've seen after working with dozens and dozens of vendors.
- Dropbox support has been slow to reply. This is mission-critical usage, so we have a Business Advanced plan. Waiting several days for your support to reply is a show-stopper.
- After already wasting an hour of pointless troubleshooting steps with your support, "advanced" support expects us to document numerous other steps. We are in our busy season of 15 hour days. Our business is not troubleshooting issues with Dropbox.
I'm posting here hoping that someone who is resolution-focused can intercede. Otherwise, I think we're done with Dropbox.
I've been a fan of Dropbox for many years, and we spend a considerable sum on our Dropbox plan every year. I've always been surprised at the number of comments from colleagues about how much they dislike Dropbox, but after this experience I'm beginning to understand.
Issues happen. What matters is how a vendor deals with them. In this case, the response from Dropbox has been a disappointing failure.- Hannah
Hey Frostbytes, thanks for your feedback here.
We appreciate you taking the time to let us know what you think; rest assured that your comments have been noted.
Can you give us the ticket number for your communication with our support team, so we can take a look?
Hannah I am having the same issue "something went wrong, but we think it was a fluke. Try again"
Issue is across different types of web browsers as well, cannot access files that were uploaded to me in a File Request.
What is the resolution?
- Megan
Hey Numbersguy7777, sorry to hear about that!
When did this start happening? Also, have you tried an incognito tab, without any plug-ins or extensions?
Let me know more, and we'll take it from there!
just tried in an incognito tab in Mozilla Firefox. same error. Just started happening in the past week.
- Megan
I see, thanks for your speedy reply Numbersguy7777!
That's odd indeed. As for phone Support, it's only available to Business admins.
You can see more in regards to your Support options here. You can try contacting our Support about this, or if you come across any issues I'd be happy to open a ticket on your behalf in order for them to have a closer look into this.
Megan wrote:I see, thanks for your speedy reply Numbersguy7777!
That's odd indeed. As for phone Support, it's only available to Business admins.
You can see more in regards to your Support options here. You can try contacting our Support about this, or if you come across any issues I'd be happy to open a ticket on your behalf in order for them to have a closer look into this.
So now that it's not just me reporting this issue, will Dropbox take this seriously and find a resolution?
Two days ago an important client had me send them data using their file request and it also failed. It's clear that it's not just us having this problem.
