I can't open/edit/upload files inside my desktop app

Hi Jay,

Thank you for your response.

Below, I’ve included some details that I hope will help clarify my current environment and the issues I’m experiencing:

• OS: Windows 11 Business
• Version: 23H2
• OS Build: 22631.4460
• System type: x64
• Dropbox Version: v212.4.5767

Dropbox Version: v212.4.5767

Every day, when I turn on the computer, I wait for the Dropbox sync process to complete before trying to access any files stored in Dropbox.

When i finally got this message:

Once I see the previous message indicating that all files are synced on my computer, I proceed to open a file. However, these files do not open when I try to access them through the desktop app. Here’s an example:

I initially thought the issue might be related to an update of my Office 365 apps, as I am able to open files using the Dropbox website. I updated my entire Office 365 environment and ran multiple tests, creating and opening files located outside the Dropbox app, and everything worked fine. But when I try to open a file within the Dropbox desktop app, it still doesn’t work.

Sometimes, I need to restart the computer more than five times or even reinstall the app to successfully open these files.

I also suspected that my computer might be blocking or interrupting the service that connects to Dropbox servers. To test this, I deactivated my firewall, restarted the computer, and tried again, but unfortunately, the result was the same.

I'll appreciate any advice and solution for this issue.

Thanks