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Forum Discussion

Mhmd Hakam's avatar
Mhmd Hakam
Explorer | Level 3
7 months ago

I can't activate Dropbox Backup on my new Mac

Hi Team,

i have a company Dropbox account, on my old laptop i did put automatic backup for my desktop, so bascially everything i put on my desktop backs up directly which was very convenient, now i was given a new laptop, and when i installed Dropbox on my new laptop using the same username, it is not giving me the option to choose Automatic back up anymore, see below image, i unlinked Dropbox from my old laptop, and i have all the old files online on Dropbox, so the files are safe but i would like to do back up my new desktop automatically just like how it use to be.

 

Desktop
Dropbox Backup
Mac
Sync
  • Nancy's avatar
    Nancy
    7 months ago

    Hi again Mhmd Hakam, and sorry for any delays. I see you mentioned in the beginning that you’re part of a Business team. 

     

    Can you check with your team admin (in case you’re not one yourself), if they’ve disabled the Dropbox Backup feature for the whole team? Here’s how they can double check this on their end.

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    7 months ago

    Hi Mhmd Hakam, thanks for bringing this to our attention.

     

    Could you confirm the exact version of the OS and the Dropbox desktop application that you're running on your machine?

     

    This will help me to assist further!

    • Mhmd Hakam's avatar
      Mhmd Hakam
      Explorer | Level 3
      7 months ago

      hi Jay 

       

      thanks for the prompt reply, 

       

      The IOS version is "Mac Sonoma 14.4.1"

      Dropbox version is "198.3.7448"

       

      Thanks,

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        7 months ago

        Could you try fully rebooting your Mac to see if this helps?

         

        If you try accessing this page and then Manage backups, are you able to add the Mac for the backup?

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