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Forum Discussion
I can't activate Dropbox Backup on my new Mac
Hi Team,
i have a company Dropbox account, on my old laptop i did put automatic backup for my desktop, so bascially everything i put on my desktop backs up directly which was very convenient, now i...
Hi again Mhmd Hakam, and sorry for any delays. I see you mentioned in the beginning that you’re part of a Business team.
Can you check with your team admin (in case you’re not one yourself), if they’ve disabled the Dropbox Backup feature for the whole team? Here’s how they can double check this on their end.
Jay
Dropbox Staff
Dropbox StaffHi Mhmd Hakam, thanks for bringing this to our attention.
Could you confirm the exact version of the OS and the Dropbox desktop application that you're running on your machine?
This will help me to assist further!
hi Jay
thanks for the prompt reply,
The IOS version is "Mac Sonoma 14.4.1"
Dropbox version is "198.3.7448"
Thanks,
- Jay
Could you try fully rebooting your Mac to see if this helps?
If you try accessing this page and then Manage backups, are you able to add the Mac for the backup?
no it is still the same, i did reboot the mac, i uninstalled Dropbox and downloaded again but still im not getting the option to automatically backup my desktop. any reasons why? what should i do? one more thing the status of the old mac on this page is showing "unlinked"
- Nancy
Hi Mhmd Hakam! You mentioned above that you’re running this app version 198.3.7448. Please note that this is a beta app version, so I’d like you to do is switch to the stable one instead.
To do this, please go here and turn off “early releases”. After that, you can download the stable app version from this link.
