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Mhmd Hakam's avatar
Mhmd Hakam
Explorer | Level 3
7 months ago

I can't activate Dropbox Backup on my new Mac

Hi Team, i have a company Dropbox account, on my old laptop i did put automatic backup for my desktop, so bascially everything i put on my desktop backs up directly which was very convenient, now i...
Desktop
Dropbox Backup
Mac
Sync
  • Nancy's avatar
    Nancy
    7 months ago

    Hi again Mhmd Hakam, and sorry for any delays. I see you mentioned in the beginning that you’re part of a Business team. 

     

    Can you check with your team admin (in case you’re not one yourself), if they’ve disabled the Dropbox Backup feature for the whole team? Here’s how they can double check this on their end.

Mhmd Hakam's avatar
Mhmd Hakam
Explorer | Level 3

hi Jay 

 

thanks for the prompt reply, 

 

The IOS version is "Mac Sonoma 14.4.1"

Dropbox version is "198.3.7448"

 

Thanks,

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
7 months ago

Could you try fully rebooting your Mac to see if this helps?

 

If you try accessing this page and then Manage backups, are you able to add the Mac for the backup?

  • Mhmd Hakam's avatar
    Mhmd Hakam
    Explorer | Level 3
    7 months ago

    no it is still the same, i did reboot the mac, i uninstalled Dropbox and downloaded again but still im not getting the option to automatically backup my desktop. any reasons why? what should i do? one more thing the status of the old mac on this page is showing "unlinked" 

     

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      7 months ago

      Hi Mhmd Hakam! You mentioned above that you’re running this app version 198.3.7448. Please note that this is a beta app version, so I’d like you to do is switch to the stable one instead.

       

      To do this, please go here and turn off “early releases”. After that, you can download the stable app version from this link.

      • Mhmd Hakam's avatar
        Mhmd Hakam
        Explorer | Level 3
        7 months ago

        Thanks, should i un-install the previous one? if yes how can i do that? i only delete the app from the application folder or i should do something else?

         

        Thanks,

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