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Forum Discussion
Finalizing taking forever
Trying to upload a dng file that is about 90MB in size to my gallery - fter taking the 3 minutes indicated it has been 15 minutes with the screen saying 1 second left and "finalizing"...what is going on?
Thank you, actually, I did switch from Firefox to Safari and that worked...
I am having the same problem now. It takes hours for a 5 minute upload to "finalize".
However, I just recently switched to Firefox because of Dropbox problems with Chrome!
So should I switch browsers yet again?
If I keep switching from browser to browser, will Dropbox eventually work correctly?
I don't think so. Instead I am going to switch to a new storage site. Easy decision.
- Jay
Dropbox Staff
Hi BobF1, thanks for bringing this to our attention.
Could you try switching browsers to see if this helps?
Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.
Keep me updated with any progress!
Asking user to switch browsers is BS. It should work in all browsers.
This problem has seriously gotten out of hand.
I can only upload via Firefox (not Safari) when I go through and clear my cache and history... then re-login... then its only the first file. Second file = back to never finalizing.
Quite a few folks have told me that they are done with Dropbox lately for this very reason. One good friend / colleague just decided its over with dropbox on a recent video project we were both working on while trying to share files. I too might be done. It sucks, because I have so much stuff uploaded and organized... it makes me ill to think of having to move elsewhere, but **bleep**... Dropbox you are famous for this crap at this point... why would you not address this issue?
My renewal is in August... although this site is barely usable now... if this issue hasn't been fixed by then I'm definitely gone
Hello,
For what it's worth... Just experienced the same issue with Firefox for large files. Dropbox works well in Firefox for small-medium sized files but for a few large zip files (compressed trading data - 970 MB, 1.5 GB), I am getting the prolonged "Finalizing..." problem. Per this thread, I tried in Chrome and it worked fine.
Kind regards,
Matt
Same problem. I shouldn't have to switch browsers. I use Firefox for a reason. Dropbox, please fix this issue.
Hello,
How do you get DBox to work properly with firefox? You mentioned private mode, extensions etc - what is the cause and how can you make FF work properly? I don't want to have ot remember to switch browsers just for this task, as I run into this every week.
-- Demis
Currently about 50% of the time it works, sometimes after 1 hr it's still "finalizing" and I have to Refresh and re-do the upload, after which it uploads fine.
Ugh, seriously? I'm on my third attempt to upload this ginormous file, and the upload itself is a torturous five-hour ordeal. I get it, it's a massive file, but when it comes to finalizing, it's been a mind-numbing 24 hours since my third attempt, and as I write this review, it's still stuck in the abyss of finalization.
I've combed through the entire "solution" spiel, and yeah, I've tried every single darn suggestion. This isn't a browser glitch; it's a program malfunction. If every Tom, **bleep**, and Harry is grappling with this nonsense on all platforms, then the culprit is the program, not our browsers. We're forking over our hard-earned cash for monthly subscriptions, and what do we get? Daily doses of frustration and infuriation.
Why am I paying for a service that does nothing but spike my stress levels? Dropbox, you're officially on my chopping block. This nonsense has become a regular occurrence, and I'm definitely airing my grievances on other platforms. Nobody should have to endure this kind of so-called "service." Thanks!
- Hannah
Hey chocolatechip, sorry to see that you're having this issue.
If you're handling very large files, I would suggest using the Dropbox desktop app instead, as it's our preferred method of uploading files, however, we appreciate your feedback here.
Having said that, can you let us know how large the file you're trying to upload is?
this problem is NOT SOLVED and never will be. there was a 25 page thread about this earlier but its been archived for some reason. this problem with firefox has occured for over 5 years with no solution and is occuring to me right now. the only solution is to upload a handful of files at a time. if you try to do like a 100, it will just stop and say finalized FOREVER.
Hello, Dropbox web version has an issue with files uploader.
Steps to reproduce:
- Login via web browser (I'm using Firefox 125.0.2)
- Open any folder
- Try to upload several photos, PDF or other files with several megabytes size.
Expected behaviour:
- All files uploaded correctly without issues
Actual behaviour:
- Only 2–4 files are uploaded correctly. All other files stuck in endless “finalizing” status.
- As a workaround, seems to be working to close the laptop and after network reconnect, status changed to success with all files being uploaded (sometimes you need many iterations of such actions).
I know that there are already reported issues related to that problem, yet none of them are “solved” — only additional workarounds that are suggested.
So please — don't answer with suggestions to use an app instead of a browser, try another browser, etc. Let this board be open until developers will fix that issue for real.
- Megan
Hey there, humb1t, let's jump right into this!
I definitely hear where you're coming from about trying the app, or another browser (but let's keep that last one in the back of our minds).
I'd like to ask the total size of these files, and how many files we're talking about. For instance: Is it 50GB or more, and are we talking about 20 files or 20K.
I also want to point out what you mentioned in the "Actual Behavior" which is that the upload follows through when you try to close the laptop, and try to reconnect your network.
Have you ensured that your connection is fast and reliable? I'm simply asking, because that would be a major factor too. Do you maybe use any specific plugins/extensions when using Firefox that could be interfering with this?
I'd be happy to look into this with you!
just tried uploading 500 jpgs that are 500kb each. it stopped after 44, saying finalizing. my download speed are 30/20 mbps
