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Forum Discussion
Finalizing taking forever
Trying to upload a dng file that is about 90MB in size to my gallery - fter taking the 3 minutes indicated it has been 15 minutes with the screen saying 1 second left and "finalizing"...what is going...
Thank you, actually, I did switch from Firefox to Safari and that worked...
Megan
Dropbox Staff
Dropbox StaffHey there, humb1t, let's jump right into this!
I definitely hear where you're coming from about trying the app, or another browser (but let's keep that last one in the back of our minds).
I'd like to ask the total size of these files, and how many files we're talking about. For instance: Is it 50GB or more, and are we talking about 20 files or 20K.
I also want to point out what you mentioned in the "Actual Behavior" which is that the upload follows through when you try to close the laptop, and try to reconnect your network.
Have you ensured that your connection is fast and reliable? I'm simply asking, because that would be a major factor too. Do you maybe use any specific plugins/extensions when using Firefox that could be interfering with this?
I'd be happy to look into this with you!
just tried uploading 500 jpgs that are 500kb each. it stopped after 44, saying finalizing. my download speed are 30/20 mbps
i just uploaded the same 500 jpgs to google drive with no issues. can someone at dropbox please explain this problem that has been occurring for 5+years
- Hannah
Hey huyness, humb1t and anyone else having this issue, if you've tried the following and they haven't worked for you, let us know, so we can send you an email, to investigate this further:
1. Use a different browser like Safari, Mozilla Firefox, or Chrome.
2. Clear your browser's cache.
3. Try Incognito Mode or Private Browsing mode.
4. Restore your browser to its default settings and disable any browser plugins.
5. Update your Browser. You can find the instructions here:
-- Chrome: https://support.google.com/chrome/answer/95414?hl=en&co=GENIE.Platform%3DDesktop
-- Firefox: https://support.mozilla.org/en-US/kb/update-firefox-latest-release
-- Safari: https://support.apple.com/en-ie/HT204416
6. Flush the DNS cache
