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BobF1's avatar
BobF1
Helpful | Level 6
3 years ago

Finalizing taking forever

Trying to upload a dng file that is about 90MB in size to my gallery - fter taking the 3 minutes indicated it has been 15 minutes with the screen saying 1 second left and "finalizing"...what is going...
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  • BobF1's avatar
    BobF1
    3 years ago

    Thank you, actually, I did switch from Firefox to Safari and that worked...

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi BobF1, thanks for bringing this to our attention.

 

Could you try switching browsers to see if this helps?

 

Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

 

Keep me updated with any progress!

Demis J.1's avatar
Demis J.1
New member | Level 2
2 years ago

Hello,

How do you get DBox to work properly with firefox?  You mentioned private mode, extensions etc - what is the cause and how can you make FF work properly?  I don't want to have ot remember to switch browsers just for this task, as I run into this every week.

-- Demis

  • Demis J.1's avatar
    Demis J.1
    New member | Level 2
    2 years ago

    Currently about 50% of the time it works, sometimes after 1 hr it's still "finalizing" and I have to Refresh and re-do the upload, after which it uploads fine.

     

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