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seycah's avatar
seycah
Helpful | Level 5
2 years ago

Files not syncing down to Mac

I use selective sync in macOS Ventura. The bar icon shows that everything is synced but in the actual folder there are online-only files (next to which there is a cloud icon with a downward arrow on ...
Desktop
Mac
Sync
  • Jay's avatar
    Jay
    2 years ago

    Hi seycah, thanks for bringing this to our attention.

     

    It sounds like you're not referring to selective sync, since this prevents entire folders from appearing on your local machine.

     

    Instead, you're referring to the option to mark files as available offline or online-only. Have you tried right clicking the Dropbox folder and choosing to make it available offline, so that all the files download?

     

    Keep me updated with any progress!

shanelle13579's avatar
shanelle13579
New member | Level 2

I have done ALL of that and I have contacted dropbox a total of 10 times. Not only have they not gotten back to me. Nobody will actually help. See screenshots. Everything I have updated in the past two weeks is gone. Pics attached. For ten days now. First it said Synching files and now this. Nobody at dropbox will help. Just the runaround. I am cancelling everything.

  

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey shanelle13579, sorry to hear about that!

 

I would like for you to locate your Dropbox icon on your menu bar, next to your WiFi and date and hover your mouse over it. That should give you the version of the app, in order to check if it's a stable one. 

 

Also, how long has this been going on? If you have any relevant ticket numbers from your communication with our Support, feel free to share them with me, in order for me to check the steps you've tried on your end. 

 

Keep me posted! 

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