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Forum Discussion
Error when trying to send Dropbox Sign signature request
Dear Community,
While I try to send a file for signature I receive below request
Can’t send the requestSomething went wrong and we weren’t able to process the signature request at the moment. Please try again.
Hi,
I've tried to send a document for signature using Firefox and Chrome. I have three people who need to sign and regardless of the browser when I go to send for signature I get an error message.
Can’t send the requestSomething went wrong and we weren’t able to process the signature request at the moment. Please try again.Is this a system or user errorHi,
Since yesterday I am facing the same issue, having used this great solution for over a year without problems.
Document is an uncomplicated text five page word document. I sign immediately, additional five persons to sign one page and signtures on the others.
I have tried different browsers and different computers without any joy, same error.
Anyone been able to find a solution?
Thanks a lot
- Jay
Dropbox Staff
HI lnappa, I'd recommend getting in contact with the Dropbox Sign support team directly for further assistance.
They would be better placed to assist you on this matter.
Hi,
The support team tipped me to remove two factor authentication (2FA), and when examining this, I noticed in Dropbox configuration it was set to OFF, while 2FA still was in operation - oddly enough. I switched 2FA to ON and afterwards managed to sign a document without errors. Maybe this can help others experiencing the problem and the Dropbox Team can have a look at the odd behaviour?
Thank you very much for a very useful product.
Lars
Where do you see the two factor authentication (2FA) at so I can look to see if that is my issue.
I am having the same issue - so frustrating - can anyone assist?
- Walter
Hey Clwenner - did you try reaching out to the support team as Hannah suggested?
- Apparently I am not eligible for support because I use a basic Dropbox which is not a paid subscription. Could this be the reason? Does anyone know what other free signing platforms I could use?
We also have the same issue with Ticket #22829762.
At least two users affected on paid Dropbox Sign licenses. Different locations, tested different browsers etc.
