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Forum Discussion

CG94's avatar
CG94
Explorer | Level 3
2 years ago

Error when trying to send Dropbox Sign signature request

Dear Community,   While I try to send a file for signature I receive below request Can’t send the request Something went wrong and we weren’t able to process the signature request at the moment...
Dropbox Sign
Error Messages
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey lnappa, thanks for sharing your experience and your solution with us.

 

COrider, I moved your post to this identical thread; can you try lnappa's solution to see if it helps you as well?

COrider's avatar
COrider
Helpful | Level 5
2 years ago

I did try @lnappa and sadly it has not worked.  After reading this thread I have sent the question to the signature team to see what they come back with.

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Thanks for the update, COrider!

     

    If you can also send us the ticket number for the communication, that would be really helpful.

    • COrider's avatar
      COrider
      Helpful | Level 5
      2 years ago

      Here is the ticket number 22832200

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Thanks for that, COrider! I’ve left an internal note for our team to see, and get back to you as soon as possible.

    • DanT2s's avatar
      DanT2s
      New member | Level 2
      2 years ago

      I'm having the same problem, as well as other problems. Dropbox sign has been working great up until about a month ago... I've now run into this twice in the last 2 weeks.  I'm also having a problem with my signature boxes rotating to vertical when my PDF page is in landscape.  How do I fix this?

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