We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

CG94's avatar
CG94
Explorer | Level 3
2 years ago

Error when trying to send Dropbox Sign signature request

Dear Community,   While I try to send a file for signature I receive below request Can’t send the request Something went wrong and we weren’t able to process the signature request at the moment...
Dropbox Sign
Error Messages
Clwenner's avatar
Clwenner
Explorer | Level 4
2 years ago

I am having the same issue - so frustrating - can anyone assist?

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey Clwenner - did you try reaching out to the support team as Hannah suggested? 

  • Clwenner's avatar
    Clwenner
    Explorer | Level 4
    2 years ago
    Apparently I am not eligible for support because I use a basic Dropbox which is not a paid subscription. Could this be the reason? Does anyone know what other free signing platforms I could use?
    • TonyEnglund's avatar
      TonyEnglund
      Collaborator | Level 9
      2 years ago

      We also have the same issue with Ticket #22829762.

       

      At least two users affected on paid Dropbox Sign licenses. Different locations, tested different browsers etc.

       

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!