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Forum Discussion
Dropbox app doesn’t open directly when opening links from Messenger
I am experiencing the same issue as the one listed below which doesn’t seem to have a resolution (and I couldn’t add my comments there). When I click a Dropbox link in Facebook
Messenger it gives me a message “get the app or continue to the website”. It also states it will pass a link to the file, across to the app. I already have Dropbox installed so I’m not sure why it isn’t doing this anyway. If I click got to the app it takes me to the App Store which shows that Dropbox is already installed and only has the “open” option. When I click open, it opens my Dropbox but doesn’t bring the file in question.
Here is the original issue raised regarding this.
https://www.dropboxforum.com/t5/Dropbox-files-folders/I-have-an-issue-with-shared-links-and-Facebook-s-messenger-Any/m-p/434805
Thanks
Hi! My name is Harry. I'm an engineer working on Web Previews. We're responsible for shared links, so getting shared links sent on Messenger to open in the Dropbox app is part of our purview. I recently published a fix that should make links shared on Messenger and Instagram open in the Dropbox app instead of the mobile website. The fix is working for us internally.
Are you still seeing this issue? Have you tried creating a new shared link, sending that on Messenger, and then opening that link? We found that some shared links generated before the fix was published don't work due to the way Facebook saves metadata about the link.
- Hannah
Dropbox Staff
Hey CaptainHowie, thanks for posting in our Community!
This is indeed a strange situation.
If you're not on a free Basic account or have less than 3 devices linked to your account, can you try uninstalling the Dropbox app, restarting the device and then reinstalling it, to see if that helps?
Let me know what happens!- Hi there
Thanks for your response. Your comment suggested deleting and reinstalling if I wasn’t on a basic account or had less than 3 devices. Unfortunately neither of these apply as I AM on a basic account and DO have 3 devices connected to my account. Please advise suggested next steps. Thanks- HannahThanks for the update.
I'm afraid uninstalling and reinstalling is a very important troubleshooting step.
If you have 3 devices you're fine to do it! The problem would be if you had more than 3, as 3 is the limit for free accounts.
Let me know how it goes.
- Me too. So frustrating
