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Forum Discussion
Dropbox app doesn’t open directly when opening links from Messenger
I am experiencing the same issue as the one listed below which doesn’t seem to have a resolution (and I couldn’t add my comments there). When I click a Dropbox link in Facebook Messenger it gives me...
Hi! My name is Harry. I'm an engineer working on Web Previews. We're responsible for shared links, so getting shared links sent on Messenger to open in the Dropbox app is part of our purview. I recently published a fix that should make links shared on Messenger and Instagram open in the Dropbox app instead of the mobile website. The fix is working for us internally.
Are you still seeing this issue? Have you tried creating a new shared link, sending that on Messenger, and then opening that link? We found that some shared links generated before the fix was published don't work due to the way Facebook saves metadata about the link.
Hi there
Thanks for your response. Your comment suggested deleting and reinstalling if I wasn’t on a basic account or had less than 3 devices. Unfortunately neither of these apply as I AM on a basic account and DO have 3 devices connected to my account. Please advise suggested next steps. Thanks
Thanks for your response. Your comment suggested deleting and reinstalling if I wasn’t on a basic account or had less than 3 devices. Unfortunately neither of these apply as I AM on a basic account and DO have 3 devices connected to my account. Please advise suggested next steps. Thanks
Hannah
Dropbox Staff
Dropbox StaffThanks for the update.
I'm afraid uninstalling and reinstalling is a very important troubleshooting step.
If you have 3 devices you're fine to do it! The problem would be if you had more than 3, as 3 is the limit for free accounts.
Let me know how it goes.
I'm afraid uninstalling and reinstalling is a very important troubleshooting step.
If you have 3 devices you're fine to do it! The problem would be if you had more than 3, as 3 is the limit for free accounts.
Let me know how it goes.
- I’ve had this same issue for years, and have told every photographer/producer my band uses to please not use Dropbox for the same situation. So annoying. Uninstalling the app and reinstalling worked for me today. So thank you for the advice here. Hopefully the issue doesn’t creep back in as I’ve uninstalled and reinstalled again before.
Alright, I've found a workaround: When opening the link, you're greeted with the incorrect dialogue saying that you need to download the app. In the lower right corner, there is a "share" button. Press and choose "Open in Safari". Now the app will open.
I don't know who's fault it is – Messenger or Dropbox – that Messenger doesn't recognize that Dropbox is installed, but I just spent 20 minutes of my life debuging this that I won't get back. Hope someone else has use for this.
jstdbxDropbox Product Manager
Hi all, we appreciate you reporting this. Some apps have custom ways of handling links that make it more challenging to deliver the optimal experience.
To help us troubleshoot, if you were to paste the Dropbox link into the Notes app on our iPhone or iPad and click on it from there, does it behave as expected?
Additionally, are there links from other apps that you use in Messenger that behave the way you expect? If so, what are those?
Thanks again 🙂
