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Forum Discussion

CaptainHowie's avatar
CaptainHowie
Helpful | Level 5
4 years ago

Dropbox app doesn’t open directly when opening links from Messenger

I am experiencing the same issue as the one listed below which doesn’t seem to have a resolution (and I couldn’t add my comments there). When I click a Dropbox link in Facebook Messenger it gives me...
Mobile
Share
Shared Links
  • harrydbx's avatar
    harrydbx
    2 years ago

    Hi! My name is Harry. I'm an engineer working on Web Previews. We're responsible for shared links, so getting shared links sent on Messenger to open in the Dropbox app is part of our purview. I recently published a fix that should make links shared on Messenger and Instagram open in the Dropbox app instead of the mobile website. The fix is working for us internally.

     

    Are you still seeing this issue? Have you tried creating a new shared link, sending that on Messenger, and then opening that link? We found that some shared links generated before the fix was published don't work due to the way Facebook saves metadata about the link.

Simoniredale's avatar
Simoniredale
New member | Level 2
3 years ago
Me too. So frustrating

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