We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

phillipsrb's avatar
phillipsrb
Explorer | Level 4
2 years ago

Create Link Option Missing Windows10

Hi,   I want to create an internet link to a new dropbox folder that I can email to a number of people so that they can put files into it. This used to be easy but now  when I right-click on the fo...
Desktop
Share
Shared Links
  • Walter's avatar
    Walter
    2 years ago

    Glad to hear it's sorted now, Robert.

     

    Let us know if anything else comes up and have a lovely weekend ahead! 

phillipsrb's avatar
phillipsrb
Explorer | Level 4

Hi Walter,

1) Here is an image of the menu that pops up when I right-click on a dropbox folder

 

 

2) If I hover the cursor over the dropbox icon in the system tray it shows '169,4,5684'. Is that the info you are looking for?

 

3) If I use the 'give access option, you can select 'Everyone' and then 'email' but the link embedded in the email doesn't work on a recipient PC.
    Here's an example of a link created that way :-

     "(file://DESKTOP-EC8K1CE/Users/Robert%20Phillips/Dropbox/A_Lad_In_A_Cave_Photos)"

Best Regards

Robert

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

That 'give access' option is not coming from Dropbox, Robert, but most likely from your computer or a 3rd party app that's installed there.

 

Can you navigate inside your Dropbox folder on a new Window Explorer and right click on the folder you're trying to share and send me a screenshot of the options you get there?

 

If you have any 3rd party apps like cloud  or backup services or an antivirus that's monitoring your files, you might need to completely close those to get the Dropbox options.

 

In any case, let me know how you get on. 

  • phillipsrb's avatar
    phillipsrb
    Explorer | Level 4
    2 years ago

    Hi,

    I've just done EXACTLY the same steps as I did before, vis open an instance of WE, navigate to the Dropbox folder, right-click to open menu but this time, the menu is considerably expanded - see below - and now includes 'share' and 'Copy Drobox link'. 'Copy Dropbox link' now produces a good internet link.

    No idea what's different, all live apps are the same, not rebooted. Just have to hope it stays that way!

     

    Anyway, thanks for your help, problem has gone away at least for now.

    Best Regards

    Robert

     

     

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Glad to hear it's sorted now, Robert.

       

      Let us know if anything else comes up and have a lovely weekend ahead! 

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!