We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

sarahfelldown's avatar
sarahfelldown
Helpful | Level 5
3 years ago

Can't Copy from Dropbox to Google Drive

I'm trying to copy some photos and an InDesign file from a Dropbox folder to a Google Drive folder and am getting an error that says "this file has properties that can't be copied to the new location...
Create
Desktop
Dropbox Transfer
Error Messages
  • Megan's avatar
    Megan
    3 years ago

    Hi sarahfelldown, sorry to jump into your convo with Hannah! 

    This error message is a result of transferring files between two different file systems.

    It just means some parts of the file properties are not supported when you try to move the file. 

    You should be able to click "Yes" and the file will transfer without an issue.

sarahfelldown's avatar
sarahfelldown
Helpful | Level 5

Sure thing! 

 

I am trying to go from the Dropbox folder on my computer to the Google Drive folder on my computer.

 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hi sarahfelldown, sorry to jump into your convo with Hannah! 

This error message is a result of transferring files between two different file systems.

It just means some parts of the file properties are not supported when you try to move the file. 

You should be able to click "Yes" and the file will transfer without an issue.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!