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MechEng's avatar
MechEng
New member | Level 2
5 years ago

Cannot Open Files from Dropbox - unspecified error

I am using selective sync for dropbox. I am unable to open any files other than pdf. To open excel or word files, I need to right click the file, and select "Smart Sync", Local. How can I avoid manua...
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  • Lusil's avatar
    Lusil
    5 years ago

    Hi there MechEng, thanks for checking in with us on the Dropbox Community!

    Previously on this thread, a user was able to resolve this by reinstalling the Dropbox desktop app and their Microsoft Office. You can check more on this here. 

    Let me know if this helps!

MechEng's avatar
MechEng
New member | Level 2

Thank you! My Coworker reinstalled the 64 bit microsoft instead of 32 bit that came with the laptop and it worked!

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
5 years ago

That's great, MechEng! Glad to hear everything's resolved now. :sunglasses:

If anything else does pop up though, just give us a shout. In the meantime, have a lovely day ahead! 

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