We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

MechEng's avatar
MechEng
New member | Level 2
5 years ago

Cannot Open Files from Dropbox - unspecified error

I am using selective sync for dropbox. I am unable to open any files other than pdf. To open excel or word files, I need to right click the file, and select "Smart Sync", Local. How can I avoid manua...
Share
  • Lusil's avatar
    Lusil
    5 years ago

    Hi there MechEng, thanks for checking in with us on the Dropbox Community!

    Previously on this thread, a user was able to resolve this by reinstalling the Dropbox desktop app and their Microsoft Office. You can check more on this here. 

    Let me know if this helps!

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff

Hi there MechEng, thanks for checking in with us on the Dropbox Community!

Previously on this thread, a user was able to resolve this by reinstalling the Dropbox desktop app and their Microsoft Office. You can check more on this here. 

Let me know if this helps!

MechEng's avatar
MechEng
New member | Level 2
5 years ago

Thank you! My Coworker reinstalled the 64 bit microsoft instead of 32 bit that came with the laptop and it worked!

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    That's great, MechEng! Glad to hear everything's resolved now. :sunglasses:

    If anything else does pop up though, just give us a shout. In the meantime, have a lovely day ahead! 

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!