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Forum Discussion
Bring back File Request option in File Explorer.
I used to be able to initiate a "Request Files" by right clicking on the file I wanted the documents to go into. This is more efficient that having to go to the web version, as I 99.9% work out of the File Explorer on my PC. Please bring back the option to "Request Files" in the right click menu.
PLEASE PLEASE PLEASE RETURN TO THE OLD WAY.
This is what I’m talking about…how is this helpful? Am I missing something? Is there a cost savings measure for Dropbox?
OLD WAY TO DO FILE REQUEST: 30 SECONDS 😁😎😍
- In Desktop Dropbox folder - Right click on any sub folder I want files to upload to
- Name the link and any settings
- Click finish to get my link
NEW WAY TO DO FILE REQUESTS: 5-10 MINS 🤒😭😵
- Go to Dropbox.com
- Click on File request on the left
- Click new request button
- Name link
- Choose folder
- Click on team
- Click on first sub folder
- Scroll through 300 sub folders (individual client folders)
- This takes a bit
- Can’t type folder name to find quicker
- Keep on scrolling
- Click in 3rd sub folder
- Scroll down through client sub folders to find the folder I want this file request to go
- This takes a bit
- Can’t type folder name to find quicker
- Click on 4th sub folder and Choose Folder
- Click Create
- Name the link and any settings
- Click finish to get my link
Why did Dropbox move the file request share to the website? This is where you send the link and have people upload documents directly to your Dropbox folders.
It used to be an option on my desktop folder for Dropbox and was very easy to use. The move to file requests online has become so incredibly cumbersome.
Has anyone found a better solution to this clear downgrade from Dropbox?
Return the Request Files (transfer) via Right Clicking on a Folder. We used to be able to request files by right clicking on a Windows explorer folder. This saved a ton of time compared to logging into the webpage and creating a request end location from scratch. I can see no reason why this helpful feature was removed. Please put it back.
I agree, can we get this back. This is a very annoying change. Why would you make it more clicks and searches to request files?
- Nancy
Dropbox Staff
Hey tsarindustries, welcome to our Community!
I truly appreciate you taking the time to share your thoughts on this, so I’ll make sure to pass your comments internally for the awareness of our team.
Feel free to reach back for anything else you may need.
- Nancy, what was the outcome internally? I’d like to understand the benefits of this specific change for Dropbox or more importantly Dropbox users. This adds time to every single request. I’m finding there are a lot of alternatives to Dropbox. Currently looking at box.com as well as Google Drive. Ultimately, looking for ease of use and certainly accompany that’s not going to downgrade one of its best features. Please provide an update rather than letting users know you pass the information on into nothingness.
- Megan
Hey jg2599, let's jump right into this!
Would you be able to confirm the OS you're using along with the version of the app you're using on your end?
I'd also love a screenshot of the content menu that you see when you right click on a file inside your Dropbox folder, in order for me to have a visual too.
Keep me posted, and we'll take it from there!
Megan, I would supply you a screenshot myself, but I'm unaware of a way to take a screenshot of a context menu in Windows.
But why would you need a screenshot? Are you saying there are users for whom the Request Files context menu option currently exists? If so, who? We've already had the issue acknowledged by other Dropbox team members. You should be able to right click on any folder in your own Dropbox folder and see there is no "Request Files" option any more. Please correct me if I'm wrong.
Megan I'm hoping you can provide an update on this...we are waiting to get information from anyone at Dropbox! What gives?
I can't imagine telling one of my clients that I'd pass their complaint on to my team...and take 6 weeks to be pinged again for an update. That's been my experience with Dropbox. A simple explanation of "we did this because it saves us money so you can go pound rocks" would be more acceptable than...crickets and no reply.
Terrible communication from Dropbox, who must be hoping this issue goes away as all staff tries to sweep it under the virtual carpet.
