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Forum Discussion
Unshared file/folder by clearing membership
we have 5 groups that share files. one of them completely dumped all its folders at the same time and this is the message in the Activity Unshared file/folder by clearing membership. I can not find the files anywhere, they are not showing up in deleted files. When i Rewound to prior to this happening as suggested by Dropbox support nothing was restored. How do I undo what has been done to get my files back?
I have all Dropbox Business accounts and this should not be able to happen. If Dropbox is cloud based the files should be somewhere.
Huge mass deletion problem yesterday from (after some research my end) what appears to be a known bug in DropBox.
Basically it seems my external HDD had a connection issue and I got an email notification to say "mass deletion event" so went back to the PC and all I can see is literally thousands of entries saying "Unshared file/folder by clearing membership" with "unknown" access from and "unknown" location. No way to click to restore them, just notification its all gone.
This error has simply removed the entire company folder structure and I spent an hour explaining to DropBox staff and they said it would be escalated to a specialist but waking this morning find no one has done anything about it since yesterday, no one has replied when it appears all they need to do is a roll back now I have ascertained exactly what it is myself and that it is a known issue for business users (great coding guys!).
Let's just say you wanted to delete everything, to avoid it happening by accident i.e. like this due to a software bug, maybe a "are you sure you want to do this" would avoid the total calamity caused.
Now its the weekend it seems no one is available to get on this so that on Monday everything is restored?
Not sure Mon-Fri is really good enough these days for I.T. support 😞 poor show DropBox.
- I am having the same issue! It happens on Friday my entire business folder with a few years of work is gone!! I do t see any sign of it! Not in the delete folder and not when trying to Rewind! And Dropbox is closed in the weekend!
Were any of you able to restore the files?- Hannah
Dropbox Staff
Hey AryeJ1, sorry to see you're having this issue.
Have you checked your events page, to see what you can find out there?
Hi Mark,
It seems like they were unshared and deleted.This is a screen shot of some of the activity that happened all about the same time. Any tricks on how to get it all back?
- Mark
Super User II
The person who unshared needs to reshare I'm afraid. Sorry I have no idea what 'clearing membership' means - it sounds like a Team owner has removed people.
It wont be possible to recover via rollbacks etc. as it is shared. It can only be done by person who owned share.
Id suggest asking your account Admin what they did to the accounts and what backups they kept as they removed accounts.
This has happened to us many times over the years (this week twice, resulting in losing access to 10 Tb and a couple of days of our team not been able to work properly) o. I can't believe Dropbox has not done anything to fix it and I feel so stupid to continue using this **bleep** platform for work.
