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Forum Discussion
Missing a folder - support tells me that the owner deleted it but I am the owner
Hey everyone,
I have been working on a file for 8 years as the sole owner and all of a sudden I cannot locate the file. Support keeps telling me that the owner deleted the file and the user must be re invited. Problem is, I am the owner and no one else uses the system. I have tried everything from finding deleted files searching entire site for days. I am desperate to find this file so any help or suggestions would be huge!!
Thank you in advance!
- Rich
Super User II
steved6 wrote:
I have been working on a file ... and all of a sudden I cannot locate the file. ... I have tried everything from finding deleted files searching entire site for days.
What does the Events page show for the file?
It doesn't show the file. Support says they can see it but I cannot. Maybe I'm using the wrong terminology. I created a master folder to store all my files.
- Walter
Dropbox Staff
Hey steved6 - since you've contacted our support team about this, could you share your ticket ID so that we can look it up in our system?
Also, did you take a look at your sharing tab as well, apart from the events page?
Hi Walter,
Yes I did try the shared tab as well. Support implied that there is the file but they are not authorized to share certain info that's not the owner even though I am.
