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steved6's avatar
steved6
Explorer | Level 4
2 months ago

Missing a folder - support tells me that the owner deleted it but I am the owner

Hey everyone,   I have been working on a file for 8 years as the sole owner and all of a sudden I cannot locate the file. Support keeps telling me that the owner deleted the file and the user mus...
dropbox business
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steved6's avatar
steved6
Explorer | Level 4

Hi Walter,

Yes I did try the shared tab as well. Support implied that there is the file but they are not authorized to share certain info that's not the owner even though I am.

Ticket #24261937

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Hey steved6, I took a look at your ticket and it seems that you're currently in communication with our experts.

 

 Please refer back to the ticket for an update and if you have other questions, you can still ask our colleague who will be able to assist you further.

  • steved6's avatar
    steved6
    Explorer | Level 4
    2 months ago

    Thanks Hannah, but no one has reached out to me for days and when they do its the same cut and paste answer. 

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 months ago

      Hey Steve,

       

      The last update on your ticket was on Monday.

       

      I'm afraid that there's nothing more we can do here on the Community about this, since you were already in contact with our specialists.

       

      If you have any other Dropbox questions, feel free to reach out to us again.

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