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bleedeex's avatar
bleedeex
Explorer | Level 3
2 years ago

I THINK I DELETED MY FILE BY MISTAKE !!!! help

Hello 

I need to recover my file 
unfortunately I don’t remember when I deleted ! or is permenatly or not
but really really need it back for my client please I am bagging!!! I can pay you anything for that i am sorry pleasss!

File name is : Nada & Zaid.mp4 

I have the folder already in my dropbox page but the FOOTAGE is missing !!

 

I tried EVENT PAGE, SHARING PAGE and deleted files page still can"t find it 😭 !!!


please I know you have a great team over there and they can’t disappoint me
at least help the client they don’t know yet about the problem.


thank you all :”)

 

 

 

 

 

 

 

 

 

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  • Hannah's avatar
    Hannah
    2 years ago

    Hey bleedeex, thanks for reaching out to our Community.

     

    I'm really sorry to hear about this. I'm afraid that if the file was deleted more than 30 days ago, we won't be able to restore it.

     

    We could send you an email if you want, so we can look into what happened to it and how long ago it was deleted, etc.

     

    Let me know if you'd like that.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey bleedeex, thanks for reaching out to our Community.

     

    I'm really sorry to hear about this. I'm afraid that if the file was deleted more than 30 days ago, we won't be able to restore it.

     

    We could send you an email if you want, so we can look into what happened to it and how long ago it was deleted, etc.

     

    Let me know if you'd like that.

    • bleedeex's avatar
      bleedeex
      Explorer | Level 3
      2 years ago

      Yes please thank you cause I am desperate! right now I don't know what I can do !!

      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II
        2 years ago

        bleedeex 

         

        You may want to contact other people who had copies, look in your backups etc. to see if they still have a version because it sounds very unlikely Dropbox can restore it. If its not on those places you have already checked its 99.99% certain its not recoverable via Dropbox. 

    • bleedeex's avatar
      bleedeex
      Explorer | Level 3
      2 years ago

      ok, I got your email.

       

      anyway, i appreciate your help, next time I will be more careful with my files i guess!

       

      thank you to all of you :')

    • ENGSRSANTOS's avatar
      ENGSRSANTOS
      New member | Level 2
      2 years ago

      UNFORTUNATELY, I HAVE DELETED MANY FILES. WAS A MISTAKE. A D´ONT REMEMBER WHEN I DID IT. PERHAPS 1 MONTH. I NEED SO MUCH RECHARGE THESE FILES. COULD YOU HELP ME?

  • kh89's avatar
    kh89
    New member | Level 2
    2 years ago

    i want to recover photos and files because i need so much 

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