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bleedeex's avatar
bleedeex
Explorer | Level 3
2 years ago

I THINK I DELETED MY FILE BY MISTAKE !!!! help

Hello  I need to recover my file  unfortunately I don’t remember when I deleted ! or is permenatly or not but really really need it back for my client please I am bagging!!! I can pay you anythi...
Delete
File access
Restore
  • Hannah's avatar
    Hannah
    2 years ago

    Hey bleedeex, thanks for reaching out to our Community.

     

    I'm really sorry to hear about this. I'm afraid that if the file was deleted more than 30 days ago, we won't be able to restore it.

     

    We could send you an email if you want, so we can look into what happened to it and how long ago it was deleted, etc.

     

    Let me know if you'd like that.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey bleedeex, thanks for reaching out to our Community.

 

I'm really sorry to hear about this. I'm afraid that if the file was deleted more than 30 days ago, we won't be able to restore it.

 

We could send you an email if you want, so we can look into what happened to it and how long ago it was deleted, etc.

 

Let me know if you'd like that.

bleedeex's avatar
bleedeex
Explorer | Level 3
2 years ago

Yes please thank you cause I am desperate! right now I don't know what I can do !!

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago

    bleedeex 

     

    You may want to contact other people who had copies, look in your backups etc. to see if they still have a version because it sounds very unlikely Dropbox can restore it. If its not on those places you have already checked its 99.99% certain its not recoverable via Dropbox. 

    • bleedeex's avatar
      bleedeex
      Explorer | Level 3
      2 years ago

      yes I have checked copies in my hard disk and I downloaded an app for restoring deleted data on my mac

      but still until now, no sign of it :"( 😢

       

      thank you for your reply.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Just to clarify, bleedeex, if the file has been deleted more than 30 days ago, we won't be able to restore it, like Mark mentioned.

         

        But I sent you an email, so we can investigate and see what happened to it.

         

        When you have a moment, please reply back to me.

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