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Forum Discussion
Dropbox is full and I can't delete files to free up space
My dropbox is full. I want to go into my account and empty out some files, but my only allowed option is to upgrade to a paid account. How can I access my files and delete some items so the space is not full?
KLM3 wrote:
My dropbox is full. I want to go into my account and empty out some files, but my only allowed option is to upgrade to a paid account.
Dropbox doesn't prevent access to your account when it's full. It just prevents you from syncing and adding new content until you're back below quota.
If you're signing in to the website and you're being presented with an option to upgrade, it's likely just a window that you can close and continue to your account. If not, take a screenshot and post it here, being sure to mask any private information.
I have two zip files appearing in my recent list that are work files downloaded to the work computer. I was logged into Dropbox on that computer and now those files are putting me over my storage limit. Literally over by 20 GB. I can't delete the files. My only options are to see Activity (download from Google Drive) and File activity. They aren't shared files.
- Hannah
Dropbox Staff
Hey nikkidolson, sorry to see you're having trouble.
If you go to the page that Mark linked you, are you able to actually see the files?
And if so, why are you not able to delete them?
Hannah,
When I click the three dots I don’t get the option to delete the zip file. I don’t know why these zip files are behaving differently except they shouldn’t be in my Dropbox. I didn’t even download them to my dropbox at all. I downloaded them to my work computer through a link sent to me.
- Mark
Super User II
Can you delete them from www.dropbox.com/home ?
- I can’t.
- Rich
KLM3 wrote:
My dropbox is full. I want to go into my account and empty out some files, but my only allowed option is to upgrade to a paid account.
Dropbox doesn't prevent access to your account when it's full. It just prevents you from syncing and adding new content until you're back below quota.
If you're signing in to the website and you're being presented with an option to upgrade, it's likely just a window that you can close and continue to your account. If not, take a screenshot and post it here, being sure to mask any private information.
Perfect. Thanks!
