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Forum Discussion

KLM3's avatar
KLM3
New member | Level 2
3 years ago

Dropbox is full and I can't delete files to free up space

My dropbox is full. I want to go into my account and empty out some files, but my only allowed option is to upgrade to a paid account. How can I access my files and delete some items so the space is ...
Delete
Organize
Quota
Storage space
  • Rich's avatar
    Rich
    3 years ago
    KLM3 wrote:

    My dropbox is full. I want to go into my account and empty out some files, but my only allowed option is to upgrade to a paid account.

    Dropbox doesn't prevent access to your account when it's full. It just prevents you from syncing and adding new content until you're back below quota.

     

    If you're signing in to the website and you're being presented with an option to upgrade, it's likely just a window that you can close and continue to your account. If not, take a screenshot and post it here, being sure to mask any private information.

nikkidolson's avatar
nikkidolson
Explorer | Level 3
2 years ago

I have two zip files appearing in my recent list that are work files downloaded to the work computer. I was logged into Dropbox on that computer and now those files are putting me over my storage limit. Literally over by 20 GB. I can't delete the files. My only options are to see Activity (download from Google Drive) and File activity. They aren't shared files. 

    • nikkidolson's avatar
      nikkidolson
      Explorer | Level 3
      2 years ago
      I can’t.
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey nikkidolson, sorry to see you're having trouble.

     

    If you go to the page that Mark linked you, are you able to actually see the files?

     

    And if so, why are you not able to delete them?

    • nikkidolson's avatar
      nikkidolson
      Explorer | Level 3
      2 years ago

      Hannah,

      When I click the three dots I don’t get the option to delete the zip file. I don’t know why these zip files are behaving differently except they shouldn’t be in my Dropbox. I didn’t even download them to my dropbox at all. I downloaded them to my work computer through a link sent to me. 

       

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        nikkidolson, is this .zip file owned by someone else perhaps, and not you? 

         

        Are you seeing the option to delete the rest of the files showing in your screenshot?

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