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KLM3's avatar
KLM3
New member | Level 2
3 years ago

Dropbox is full and I can't delete files to free up space

My dropbox is full. I want to go into my account and empty out some files, but my only allowed option is to upgrade to a paid account. How can I access my files and delete some items so the space is ...
Delete
Organize
Quota
Storage space
  • Rich's avatar
    Rich
    3 years ago
    KLM3 wrote:

    My dropbox is full. I want to go into my account and empty out some files, but my only allowed option is to upgrade to a paid account.

    Dropbox doesn't prevent access to your account when it's full. It just prevents you from syncing and adding new content until you're back below quota.

     

    If you're signing in to the website and you're being presented with an option to upgrade, it's likely just a window that you can close and continue to your account. If not, take a screenshot and post it here, being sure to mask any private information.

nikkidolson's avatar
nikkidolson
Explorer | Level 3

I have two zip files appearing in my recent list that are work files downloaded to the work computer. I was logged into Dropbox on that computer and now those files are putting me over my storage limit. Literally over by 20 GB. I can't delete the files. My only options are to see Activity (download from Google Drive) and File activity. They aren't shared files. 

  • nikkidolson's avatar
    nikkidolson
    Explorer | Level 3
    2 years ago
    I can’t.

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