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Forum Discussion

KLM3's avatar
KLM3
New member | Level 2
3 years ago

Dropbox is full and I can't delete files to free up space

My dropbox is full. I want to go into my account and empty out some files, but my only allowed option is to upgrade to a paid account. How can I access my files and delete some items so the space is ...
Delete
Organize
Quota
Storage space
  • Rich's avatar
    Rich
    3 years ago
    KLM3 wrote:

    My dropbox is full. I want to go into my account and empty out some files, but my only allowed option is to upgrade to a paid account.

    Dropbox doesn't prevent access to your account when it's full. It just prevents you from syncing and adding new content until you're back below quota.

     

    If you're signing in to the website and you're being presented with an option to upgrade, it's likely just a window that you can close and continue to your account. If not, take a screenshot and post it here, being sure to mask any private information.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey nikkidolson, sorry to see you're having trouble.

 

If you go to the page that Mark linked you, are you able to actually see the files?

 

And if so, why are you not able to delete them?

nikkidolson's avatar
nikkidolson
Explorer | Level 3
2 years ago

Hannah,

When I click the three dots I don’t get the option to delete the zip file. I don’t know why these zip files are behaving differently except they shouldn’t be in my Dropbox. I didn’t even download them to my dropbox at all. I downloaded them to my work computer through a link sent to me. 

 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    nikkidolson, is this .zip file owned by someone else perhaps, and not you? 

     

    Are you seeing the option to delete the rest of the files showing in your screenshot?

    • nikkidolson's avatar
      nikkidolson
      Explorer | Level 3
      2 years ago

       

      Nancy,

      I did receive a Dropbox link to download the file so I guess it is owned by someone else but I can’t remove it from my Dropbox. I didn’t realize that just being logged in would immediately download it to my Dropbox.

      This is what the rest of the files show:

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi nikkidolson, are you able to view the file on this page on your account, in order to remove it as well?

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