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Forum Discussion
Can't edit dropbox files with Excel online
I Can no longer open Excel files to edit. This has worked perfectly up until about a week ago. The excel page is just blank, see below.
Licenses where always required for a Business account to access Office Online.
Here is our Official Help Center article about this: https://help.dropbox.com/installs-integrations/third-party/microsoft-office-faq
There is a thread where this same issue is being discussed: https://www.dropboxforum.com/t5/Installs-integrations/Why-do-I-need-a-license-to-edit-Word-and-Excel-files-now/td-p/364412
I am here for any further questions of course. :slight_smile:
- Fiona
Dropbox Staff
Hi ABHem. Thanks for your first thread in our Community!
I greatly appreciate the screenshot. :grin: Sometimes browsers won't load all the elements of a page when not "refreshed" let's say. You can try the following:
- A different browser or an incognito window (private browsing mode :sunglasses: )
- Clear your browsers cache: http://www.wikihow.com/Clear-Your-Browser's-Cache
- Restore your browser to it's default settings.
Let me know if this solves the problem. I will be right here to assist further if need! :innocent:
Thank you.
Thanks for your prompt reply.
The cache didn't change anything, but when trying to open in Safari (instead of Chrome) I got this message (see screenshot). It wants me I need an Office 365 subscription. Is that something new? I've always been using excel online for free to edit my Dropbox files.
- Fiona
What type of account do you have ABHem ? You can see your plan here: https://www.dropbox.com/account/plan
Thanks for the additional info.
I am having this same problem -- I cannot edit an Excel document from Dropox online. I can do so with a Word document. I have a Microsoft 365 account (license).
Might there be a workaround?
- Fiona
Thanks for adding up your experience to this thread TheOtherGreg.
Hmm..If you didn't have the licenses required, you wouldn't be able to edit Word docs either. :thinking:
What happens when you click the open with button for Excel files? Please get me a screenshot to show me what you see.
Can you edit Excel files from the Dropbox desktop application?
You can try another browser, an incognito window and clearing your browsers cache. Does this help with editing?
Looking forward to your next comment to help you more.
Thanks Greg! (Yes you! Not the other Greg! :laughing: )
